Terms of business

These conditions define the procedure for ordering, paying, delivering and returning goods offered on the Bubblechic.hr website. The seller of the goods offered on this page is Bubblechic.hr, and the buyer of the goods is a visitor to the online store who chooses at least one product, fills out the electronic order form and sends it to the Seller. All listed prices are retail and include VAT.

Registration

The customer can register on the Bubblechic.hr website. During registration, the customer is asked to enter his own e-mail address and password. The customer does not need to be registered in order to buy items through the online store. Ordering goods. Goods are ordered exclusively via the electronic order form; basket. The customer is required to enter contact information and provide their own and delivery address in order to complete the ordering process. If the Seller is not able to deliver certain items, he will notify the customer by email within a maximum of 3 working days.

Ordering goods is possible 24 hours a day, 7 days a week, except in situations where the opposite is indicated on the page. All orders received on Fridays after 4 pm or on holidays will be processed on the first following business day. Upon execution of the order, the Customer will be notified by e-mail about the receipt of the order. If payment by wire transfer is chosen, the buyer should make the payment to the Seller's account within 3 working days at the latest according to the payment information specified in the confirmation email. If payment by credit card is chosen, the customer's credit card is charged for the total amount of the order when the goods are sent by courier service.

In case of cancellation of the order when the ordered goods have already been sent, the Customer will be charged the delivery cost in the amount of €6 (VAT included). The customer is obliged to pay the specified amount to the giro account of the company Bubblechic.hr within 7 days of receiving the delivery invoice. The invoice for the cost of delivery will be issued to the Customer at the delivery address he/she entered during the order.

Payment of goods

PAYMENT BY COLLECTION If you chose cash on delivery, after receiving the order and confirming it, we will send the shipment to your contact address, and when you collect the shipment from the delivery person, you must pay a ransom in the value of the ordered items including VAT + the amount of delivery costs. International shipping does not support cash on delivery.

PAYMENT BY GENERAL PAYMENT ORDER OR INTERNET BANKING - If you want to pay through your online banking, contact us by e-mail. You will receive a reply with the necessary information within 24 hours.

PAYMENT BY VIRMAN (COMPANY) After placing the order, within 24 hours we will send you an offer via the email you specified when ordering. You pay for the ordered goods according to the offer within 24 hours, and upon receipt of payment the ordered goods will be sent to your address.

PAYMENT BY CREDIT CARDS

On the WSPay page, select the type of credit card you are paying with and enter the required information. When you confirm your purchase, you will see a confirmation of your order sent to your e-mail address. The WSPay system will send you a confirmation by e-mail about the authorization of your card for the specified amount. For your protection, the WSPay system does not allow us to charge more than the authorized amount or to see your credit card number. Security We are committed to protecting the privacy of all our customers. We collect only the necessary basic data about the customers of the web store necessary for the implementation of transactions and orders.

All user data is strictly protected and is available only to employees of the Bubblechic.hr webshop who are responsible for respecting the principles of privacy protection. When paying by card on our web store, use WSpay™ – an advanced system for secure payment card acceptance via the Internet. WSpay™ ensures complete secrecy of your card data from the moment you enter it in the WSPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card.

Bubblechic.hr never comes into contact with complete information about your payment card. Also, the data is inaccessible even to the employees of the WSpay™ system. An isolated core independently transfers and manages sensitive data, keeping it completely secure. The form for entering payment data is secured with an SSL transport code of the highest reliability. The system uses a cryptographic device certified according to the FIPS 140-2 Level 3 standard. WSPay meets all the requirements related to the security of online payments prescribed by the leading card brands.

Method and cost of delivery -----------------

In accordance with the law on consumer protection, you can submit a complaint about the quality of our services by e-mail to info@Bubblechic.hr Unilateral termination of the contract The consumer can, without giving a reason, unilaterally terminate this contract within 14 days from the date of conclusion of the contract or upon its receipt. . Notification of return is sent by e-mail info@Bubblechic.hr. We will then contact you with further information on how you can do this.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Exchange of goods

Exchange of goods is possible for all items within 14 working days of receiving the shipment. The request for exchange of goods must be sent together with the goods and a copy of the invoice to the address that we will send you by e-mail. The customer chooses whether he wants to exchange the product for the same product in a different size or color, or for a completely new product. The buyer bears the costs of returning the goods to the seller. Return the goods or hand them over to us without undue delay, and in any case no later than 14 days from the day when you sent us your decision to exchange the goods. The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. If the returned goods are undamaged (the original labels have not been removed, they are in the original packaging), the customer is sent a product of a different size or color or a completely new product. If the value of the replacement item is less than €66.36, the Customer will be charged a postage cost of €5 for sending the replacement item. If the value of the replacement article is higher than €66.36, the Seller assumes the cost of sending the replacement article. If the goods are not in proper condition, if the labels have been removed, if they are not in the original packaging or if they have been worn, replacement is not possible. If the new product is of greater value than the first purchased product, the Buyer is obliged to pay the difference during the next collection of the goods. If the value of the new product is lower than the first purchased, the Seller is obliged to refund the difference to the Buyer within 30 days by payment to the buyer's account. Complaints The customer has the right to complain within the warranty period - by emailing info@Bubblechic.hr with the title; COMPLAINT, no. orders.

The buyer is obliged to return the product to the seller within the agreed time to the agreed address. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection. The seller is obliged to replace the product or return the entire amount paid to the customer within 15 days of receiving a valid complaint.

Platform for online resolution of consumer disputes (Platform for ORS)

Article 14, paragraph 1 of Regulation (EU) no. 524/2013. on the online resolution of consumer disputes, which has been in force since January 9, 2016, stipulates the obligation of traders based in the European Union who participate in contracts for online sales or services and online markets established in the Union to, in an easily accessible place provide an electronic link to the Platform for ORS on their websites. Online Dispute Resolution Platform (ORS) - link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Personal data

Bubblechic.hr undertakes to use all collected personal data exclusively for identification purposes when using the Bubblechic.hr online store. Bubblechic.hr. undertakes to keep your data confidential and will not distribute, publish, give it to third parties or make it available to any third party without your prior consent.

Electronic communication By visiting the Bubblechic.hr online store, you accept that you are communicating in electronic form and that all agreements, notices, announcements and other content delivered in electronic form meet the legal framework as if they were in written form.

Change of terms of purchase Company Bubblechic.hr. reserves the right to update and amend these Terms of Purchase without prior notice, with the said changes entering into force after publication on these websites and valid for all purchases from the date of entry into force of the new Terms of Purchase. Information on the Bubblechic.hr web store. makes maximum efforts to keep the information on the web store pages up-to-date and accurate.

Bubblechic.hr. cannot guarantee the 100% accuracy of all displayed information about products and services. In exceptional cases, deviations between the actual data and the data available on the web pages are possible. Bubblechic.hr. undertakes in every such case to revise the order and agree on alternatives with the customer. Also, product photos may not always correspond to products that are actually available and should be understood as an informative illustration only.

Return or exchange of goods is possible if you have not removed the original labels from the ordered items, and if you have the original boxes in which the items were delivered. The ordered items can be exchanged for the same item in a different size or another item (or items). In the event of a complaint, the customer is obliged to return the product to us within the agreed period.

We will consider the complaint as valid if, after examining the product, we determine that it meets the conditions for a complaint in accordance with the Obligatory Relations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, we will replace the product or return the entire amount paid. Before returning the claim, please contact us at info@Bubblechic.hr